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Smart Meters cannot be used as surveillance devices. How will the City of Bloomington Utilities protect my privacy? The City of Bloomington Utilities is committed to protecting the information of its customers. Smart water meters will help the utility maintain a potable water system that is flexible, reliable, and able to meet customers’ needs. What will my water consumption data be used for? Beyond billing and leak detection, the City of Bloomington Utilities will only use water consumption data to plan, maintain, and develop the city water system. They also are able to use this online portal to make adjustments in their water use habits as needed to save money.

Utilizing an online portal, CBU customers have the ability to view how much water they are using daily. Will CBU customers be able to see their water usage online? Yes. Smart Water Meters also make it easier for customers to track results of water conservation efforts.
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With manual meter reading, leaks could go undetected for weeks, leaving customers responsible for paying expensive bills and/or resulting in property damage. How can Smart Water Meters save money? A Smart Water Meter makes it easier for CBU to identify a leak and let the affected customer know about it much more quickly than was possible with manual meter reading. These antenna have been damaged by lawnmowers and other customer activities, so please do be careful when operating equipment around them. The antenna is waterproof and durable enough for someone to step on. Why is there a plastic disk in my water meter lid? The smart meters transmit their data to the base stations using an antenna which looks like a black plastic disk sitting on top of the meter lid. CBU employees no longer need to visit homes and businesses to manually record information every month. The fundamental advantage is they read every hour and transmit those reads wirelessly every 4 hours to CBU via base stations. What are Smart Water Meters and how do they work? Smart Water Meters collect water use information just as a manually read meter does. Smart water meters address all of these challenges. Manually reading water meters was physically demanding on CBU employees and required a fleet of trucks on the roads daily.

Many of the meters were approaching the end of their useful life and needed to be replaced. Leaks that go unnoticed can cause expensive water bills and/or property damage.

The previous meter reading program faced the following challenges:ĭid not allow for timely detection of water leaks. Why did the City of Bloomington Utilities install Smart Water Meters? Roughly 30% of the City’s water meters were read with a radio the other 70% were manually read. Smart Water Meter Frequently Asked Questionsīelow is a list of frequently asked questions to help learn more about why we are making this change and how the technology can benefit you.
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Plus, you will have access to more detailed water usage information allowing you to make informed decisions on how to manage your water consumption and alert you to potential leaks. There will be no new rate increases or surcharges as a result of this project. A more modernized metering system will enable automated readings and will enhance our ability to respond to infrastructure issues more efficiently. This initiative is in response to our continuing efforts to provide our customers with the lowest cost of water while maintaining a high level of reliability and great customer service. Whereas the previous generation of meters only allowed for a single monthly read, the new metering system allows for a read every hour of every day.
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Smart Water Meters Installed for City of Bloomington Utilities CustomersĬity of Bloomington Utilities has completed a yearlong project to upgrade their metering infrastructure with smart meters.
